Frequently Asked Questions (FAQs)

What materials are your products made from?

Our products are crafted from high-quality, durable materials. Most of our drinkware and glassware items are made from premium, food-grade glass. For specific material details, please refer to the product description on each item's page.

How do I care for my new glassware?

Each product page includes specific care instructions. Generally, we recommend gentle hand washing to keep your glassware in optimal condition. Please avoid using abrasive sponges or harsh detergents, which may scratch or damage the glass.

How long will it take to receive my order?

Typically, orders are processed within 1-3 business days and shipping takes an additional 5-7 business days. Please note that during peak seasons, shipping may take slightly longer.

What is your return policy?

For return details, please refer to our Refund Policy page.

Do you offer international shipping?

As of now, we only ship within the United States. We're working on expanding our shipping capabilities and hope to offer international shipping in the future.

Are your products dishwasher safe?

While many of our items are dishwasher safe, we recommend hand washing to extend the life of your product. For specific care instructions, please refer to the product description.

How can I contact Customer Service?

Our Customer Service team is available to assist you. Please visit our Contact Us page for more details.

How can I track my order?

Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your order's progress.

Is my payment information secure?

Yes, we use secure, encrypted connections for all transactions to protect your information. We take your security very seriously.